Refund policy
Sift Hosting offers a voluntary full-refund window of 12 hours from payment for hosting orders.
Last updated 28 October 2026
The 12-hour window
Request a full refund within 12 hours of a successful payment by emailing support@sift.host or through the Sift Hosting Discord. Include your order reference so the payment can be located.
We return the payment through the original payment method where supported. The time it takes to appear depends on the payment provider and your bank.
Problems with a service
If a purchased service has not been delivered or is materially different from the confirmed order, email support@sift.host or contact Sift Hosting through the order channel so the issue can be investigated and put right.
Statutory rights
This voluntary 12-hour policy does not limit any non-waivable consumer rights. Customers in the EU may have additional withdrawal rights for distance contracts; whether an exception applies depends on the service and how it starts. Any applicable statutory right takes priority over this policy.